Customer Service

Shipping & Delivery
Our standard shipping costs $9.95 per transaction for deliveries (standard shipping) within Ontario (some conditions apply). Out of province or country deliveries are possible, please contact us at euroequestrian@live.com for exact requirements. Delivery times depend on delivery address, method of shipping, etc. however, we endeavour to ship your products promptly and have them delivered within 7 days. If you require express shipping please contact us for a quote.
Privacy & Security
Euro Equestrian maintains the privacy of any information that we may receive during our customers' use of our website. Our policies prevent unauthorized us of your private information. We do not share your information with third parties. Should you choose to become a subscriber to our mailing lists, please note that we will use this information only for the purposes of carrying out our business. At any time if you wish to be removed from such mailings lists, please contact us by email euroequestrian@live.com with your information and we will comply.
Returns & Replacements
Within 30 days (7 days for saddles) we will be happy to exchange or refund your products provided that they are unused or damaged. Please bring/send item(s) in original condition in it's original packaging with tags attached together with the relevant sales receipt. Please note that shipping charges are non-refundable and return shipping costs are the responsibility of the customer. The return period for any saddles is 7 days from in-store or online purchase and they must be returned with no marks or scratches and without any conditioning treatment applied. Saddles that are returned marked in any way will not receive full refund. Prior to mailing returns, you must contact us for a return code. For items returned we recommend using an option that provides a tracking number and that the item is fully insured. We regret that we cannot accept the return of the following items: personalized or custom order products; books or videos; supplements; horse health and oral remedies.
Returned Items should be addressed to Euro Equestrian, 912 Concession 12, RR4, Paisley, Ontario, Canada  N0G 2N0
Ordering
We are happy to offer you mail order, telephone, Facebook or online ordering services. If you need assistance with this process, please contact us at euroequestrian@live.com or call us on 519-385-4541. Like our Facebook business page at www.facebook.com/euroequestrian.ca
Payment, Pricing & Promotions
Please note that our prices are in Canadian Dollars and will be subject to applicable taxes. We endeavour to offer you our best possible prices. From time to time we will offer special prices or promotions to customers on our mailing list. Euro Equestrian retains the right to change prices without notice.
Viewing Orders
Your order should be viewed at the time of purchase and the details checked by you to ensure for accuracy. Should you require any information about your order please contact us asap at euroequestrian@live.com
Updating Account Information
To enable us to ship your order, please ensure that we have your most up-to-date shipping address and information.